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We ordered our bathtub in June of 2019. As of September 6th we have not heard anything about when it will be installed. We stopped by the Novi store three weeks ago and inquired. We were told we would receive a phone call the next day. Nobody has called.

Bath Planet

Hello Jeanine! We are incredibly sorry for any inconvenience this may have caused! Even with the incredible amount of custom orders coming in, we apologize we weren’t more on top of our communication with you! If you have any additional questions regarding your order, please contact the Livonia Office directly, as the Novi Showcase Showroom Personnel do not have access to Order Information to protect our Customer’s Privacy! We now have you scheduled and look forward to serving you better!

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