From consult to finish everything was done to meet or exceed customer expectations. The consult was a little over an hour and very professional presentation. Every thing was explained and product samples shown (to include the type of valve plumbing used--nice touch). Every thing was double checked to make sure the order was correct and no accessory items were missed. The install went very well. Eric (the installer) was prompt, and went over everything before starting the job. As he progressed he always kept us updated, and consulted with us as to location, height, etc of shower head,grab bars, etc. We have a window in the bathroom and the window trim/kit turned out great (FYI: The other company that we had bid from had no window kit). Clean up was great -best we have seen from any contractor. We plan on having Bath Planet come back and do the 2nd shower for us. Very impressed and would simply say "skip everybody and go with Bath Planet".