Very pleased with the experience with Bath Planet staff, from the showroom to speaking to Mike the rep who came to our home, and several weeks later with Zeke and Saul, our installers. The installers were knowledgeable and polite, even making friends with our dogs as they worked in our home. Cleaned up every day, made sure we were happy, even coming back an extra morning to change the position of the light switch when it didn't suit our design. Their supervisor, Diego, was on the job at the start and on the last day, and he was pleased with what Zeke and Saul had done too. We did a simple shower remodel with no bench or glass door which kept the price in our budget. Bought our vanity, sink, faucet and mirror at Lowe's and they were installed along side the Bath Planet products seamlessly. Very pleased and would recommend this company 100%.
Mr. Serna did a fantastic job representing his company and products. Very personable, friendly and knowledgeable. Explained the process throughly and hope to start a project soon.
The new tub and surround look beautiful. The installer was a perfectionist. We were very impressed with his attention to detail. I wanted to wait a week to make sure there were no issues, and there have been none. Great job!
We had our shower redone about 2 months ago. MIke the installer did a great job in one day, removing the old and installing the new. Was surprised at how efficient he was. We love the new shower and everytime we get in it marvel at how nice it is. They did forget to bring 2 extra corner shelves we had ordered but that did get resolved satisfactorily. I would recommend the individual corner shelves as they are roomier than the 4 shelf combo. I have both and am happy with the way they turned out. Only 2 other recommendations: We had the seat put in and it is fine except needs a redesign as water sits on it (we have to squeegee it off after each shower) so it needs a channel or small holes to drain itself. Also feel the seat is a little big for space. Wish there were different sizes. Not a big problem. The only other thing is that we found the base to be a little slick after we started using it. Think maybe better material might be available. Since we are older and do not want to take a chance of slipping we just got a small rubber/suction shower mat and all is good. We are totally happy with everything and would recommend this company to anyone.
My wife and I had both of our bathrooms remodeled. In the first bathroom, the tub/shower combo was replaced with a walk in shower. And in the Master bathroom, the tub/shower combo was replaced with a soaker tub/shower combo. This process began with trying to find a company to do the job. After comparing several companies, Bath Planet stood out from the rest. Bath Planet stood out because I felt like I was treated like a human being and not like a potential sale. Talking with the owner of Bath Planet in Springfield, IL Mike was like talking to a longtime friend. Mike didn’t present himself as a high pressure sales person, but instead he presented himself as the professional that he is. He made several suggestions based on our needs that made our project turn out better. That experience in itself got us to go with Bath Planet over all others we had talked to concerning the remodel. Mike has surrounded himself with an excellent supporting cast. Everyone from the plumbers to Jamie (the installer), did a fantastic job! There are not enough words to express how my wife and I feel about Jamie. In my opinion, if Jamie’s work was like a painting, it would give you the impression that it was painted by Picasso. I love going on vacation, and one of the things that I can remember from going on vacation is how nice some of the bathrooms were. Now, I feel like I am on vacation without leaving home. Jamie has given me that “I must be on vacation feeling” each time that I walk into either bathroom. Jamie put’s his heart and soul into his work and, his personality is like icing on a cake. It makes him complete! Mike and his supporting cast took our dream and let us watch it come true. To say we are happy with the outcome would be an understatement. And with that said, my wife and I would just like to say “thank you Bath Planet for more than just a job well done”. Fred & Judy W. from Springfield IL.
My only complaint was it took a while before the work began. Now I know why. Bath Planet's installer Brett had 25 years remodeling experience in California and was very good. Because of Bath Planets reputation here in Oklahoma there was a 3 month waiting time. The wait was well worth it. I'm a retired electrician and have worked around all construction trades for over 30 years. I have not seen a more productive and talented professional remodeler. He cleaned up every night and we felt so comfortable with him, we trusted him to work on the project when we had to leave for 5 days. If you live in Oklahoma then this is the place to go for a bathroom remodel.
Our project was done quickly and looks beautiful. The installers (3) and especially Steve worked long, hard, and efficiently to get things finished. They were punctual and very good to check with us on placement of each item to make sure communication was clear. They explained about any questions we had. Our sales person, and job site manager were friendly and informative also. GREAT job and GREAT look for our finished project! Very happy with the work done and the outcome.
We were very pleased with the service and products. Everything was top notch!
07-25-2018 Bath Planet & Contracting Specialists did a wonderful job on our bathroom & added a much needed exhaust fan. Thank you so much!!!
Great professionals. Kept us informed every step through the process. We wanted the remodel done in phases. First we had the wet area (tub to shower and commode) then a couple of months later we had the vanity, mirror, counter and a special shelf installed. Both phases were done as promised. The crew always cleaned up each night before they left and after all was done. Very professional. Would hire again.