Our initial consultation appointment went very well...Chad, the Project Manager. was very pleasant, professional & knowledgeable. We did experience an unusually long wait for the installation process to begin...mostly due to backlog issues with the glass doors, compromised by COVID. Donna, our "GO TO" contact in the office, did her VERY BEST to keep us updated & informed with the delivery of the shower doors. SHE was very polite & concerned about the door delivery & wanting to get our install scheduled as fast as possible, once the glass doors arrived. We really want to emphasize how VERY PLEASED we were with Tom, our installer. He was prompt, polite & worked very hard during the installation process. The results speak for themselves, with us feeling that our decision to use Bath Planet, was the right one & well worth the price. Darrel & I hope that BATH PLANET CORPORATE will pass on our comments & appreciation to Chad, Donna & Tom.