Out of This World Service.
Down to Earth Price.

Initial consult was great. Design meeting was great. Demo started great and then the delays started. Their 7-10 days turned into 22 all told. Lots of different reasons. Lots of dings in the paint which will be difficult to match to the old paint. They did rectify the damage done to the vanity after I brought it to their attention. They mis-measured one piece to cover the damage from removing tile from the wall (1/2 - 3/4 inch gap)...more paint to match. There was supposed to be a small ledge inside the glass to alleviate the need for a bench inside the shower...that didn't happen. Glass was measured wrong the first time (discovered when they came to install)...add another week. After it was finally installed, I realized the ledge wasn't there. The large glass panel is secured by three clamps (2 on the side and 1 on the bottom) The top, opposite corner moves, I think quite a bit. Was told this meets building code. Was offered a ceiling to glass brace to solidify the corner. Said yes to the brace... haven't heard anything since. They did however take their final payment right away.

Bath Planet

Hi Gary, Thank you for bringing these issues to our attention at Bath Planet Corporate. We apologize on behalf of our dealer and will be contacting them to help get this resolved. Please contact Angela in Customer Care at our Corporate Office for further assistance Monday through Friday from 9-5pm Central Time. 800-963-8827 Bath Planet Corporate

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  • 1800 Industrial Dr Libertyville, IL 60048
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