Bath Planet of Portland & SW Washington

What we got from Bath Planet/Miller Home Renovations on our shower install is nothing but the definition of Customer Service, Professionalism, & Integrity. We got our shower installed in mid-November 2022 and received great service. But it's what happened in May 2023 is what I'm most impressed with. You see, the shower started leaking into our downstairs bathroom. I made a call to let our installers know that we were taking on water and they sent a team out to review the installation. They looked for the obvious leak, which they felt was most likely the drain and made their repairs. That evening when showers were taken, we once again started taking in water in our downstairs bathroom and I notified them the next day and they said they needed to consider what could be the cause and how they would go about fixing it. Within about an hour they called me back and said their best option was to remove the shower installed and reinstall a new one. What was most impressive was the owner, Ken Miller, called me and repeated what their solution was and needed to review the materials they had on hand and they were going to make it right. Then later that day, about two hours later, Ken once again called me, said they had all of the materials they needed and would be out the next two days, demoing and removing the existing unit, letting it dry out and then reinstalling a new one. Like clockwork, they arrived the next morning, removed the original installation and set fans to dry out the space beneath. That same day, I got the most unexpected guest, Ken Miller. He wanted to see what had happened, how his crew was handling it and once again ensuring me that he was going to make it right. The following day, as they were prepping the area for the reinstall, Bob, their lead installer found what caused the problem. There was a slight slope where water ran to an area that was between the original install and the floor. Bob showed me the water trail and said the only way they would have found the issue was by removing the initial installation as they were doing. The got the reinstallation completed, put new sheetrock on the ceiling downstairs and completed their work on the second day. Long story short, Ken Miller kept his word. They found the problem, fixed it, and made me whole. Speaking to Bob and his crew members, I asked if this is what they experienced with Ken and they said yes. His integrity and professionalism is what he instills into his employees and he backs it. When you have a good product, which they do, and have good employees who know what they are doing, which again he does, and the job goes perfect, you will always get great accolades. But when you get all that and things go a little south, what you get next is what matters most, and in my case that's what happened to me. I received Ken Miller's personal assurance that I was going to be made whole, and I did. You can't go wrong, because Ken won't let it.