Michael McCoy from BathPlanet of New Mexico gave us a very informative consultation for our shower remodel. The space is very small and we appreciated his expertise and knowledge of how to make the best use of that space. He was well prepared in showing us the quality and variety of selections we could choose from (however a little pricey).. We can’t wait to see the finished product!
Good Day, We are very happy with Bath Planet's work on remodeling our guest bath ( tub, shower and surround) in our newly purchased manufactured home. Anthony came out and gave us the original, no cost, consultation, showing all the options and and answering our questions. After another gentleman ( whose name escapes me at the moment) came later to get the precise measurements and was very helpful and informative also, adding a few more details. The day of the installation arrived with Gilbert and Gabriel arriving on time with everything needed. They worked through the day , were very personable, professional and efficient, and kept us in the loop, answering all our questions and concerns and even anticipating matters were hadn't yet considered. When they finished, all areas were cleaned up thoroughly and they spent time with us explains care and cleaning recommendations. All in all, we are very satisfied. Thank you Bath Planet, looks and works great!
June 17th 2019 Bath Planet of charlotte, came to install a shower, installer was suppose to be there at 8:30am didn't show up till 4:30pm and then told my wife he was unsure of what he was suppose to do. After many phone calls Bath Planet and myself decided to wait a week in order for a competent installer to get free. The Next Monday the installer and two of his friends who were out of work that day and did not work for bath planet came to start the one day demo and install. When I retuned home that Night I noticed, tile was not properly demoed, other tile was just covered up with the acrylic walls, the floor pan was placed incorrectly leaving a inch gap in the front, shelves are 1/4 slanted and no glass was installed. Two days later the Owner of Bath Planet Charlotte came to see the mess, and stated he would loose money if he fixed the job and quite then walked out of my house. I contacted the President of BCI and was referred to Bill the South East Regional manager, and agreement was made that they would return my deposit and have someone come demo what they installed so I could hire another company to install a shower. That never happened, weeks later I finally go in contact with Jesse the owner of the charlotte franchise, made an agreement for them to install the glass and fix the cosmetic issues and in return they could keep the deposit towards the cost of the glass, again that never happen. Three weeks later they show up to install the glass doors and discover that they measured wrong, so they duct taped the glass to the frame and left. It is now Aug 18th we have been with out a shower since June.
Our salesman, Scott, was terrific. From the beginning, this has been a good experience. Scott was on time, quoted a great price and made our decision an easy one. We were able to choose our 'look' that very evening. Scheduling was easy and the install? Perfect! Neat and totally hassle-free. We're now considering doing our other bathroom! Thank you Barh Planet.
Thank you Chad, Shelly and Joe! Chad came out for our initial consult, he was very knowledgeable, my mom and I loved the product. Dad has dementia and for some reason did not like Chad (Chad did nothing wrong, it was just Dad that day). I called Shelly and explained, she was so very kind and sent Joe, co-owner. We also went to the showroom to help my parents make a decision, met Shelly in person! The entire family is so very kind and professional! I think my parents made the correct choice. I can't wait until they are more safe with their new walk-in shower! Thank you all!
This was the best and most informative consultation I have ever had. Joe was very knowledgeable about the product and very helpful about what would work well for our bathrooms. Really enjoyed working with him and looking forward to getting this project completed.
From initial meeting to job completion was a little over 4 weeks. Dylan came for consult, he was friendly and courteous. Charlie, the service manager came to do measurements a week or so later. He was personable and efficient. Kres did the installation on 6/25. I arrived home at 545PM and he was just finishing up. He did a great job, my shower replacement looks fabulous! I am pleased with the overall experience. Bath Planet may cost more than other companies doing the same kind of work. I believe you get what you pay for, and I am pleased with the quality and workmanship. I will recommend Bath Planet.
Our salesman was professional and personable. He methodically stepped through his presentation endeavouring to share his information without missteps or omissions. After I shared my job comps & budgetary limits, we settled on pricing to redecorate two bathrooms. BathPlanet sent two expert installer teams (very personable & professional) and completed the jobs on the same day. We are very pleased with the resulting work and recommend the Chicagoland BathPlanet team based on our experience.
Bradley was great from start to finish. He was very responsive to our needs and we are 100% satisfied with the end result! The install crew was clean, professional and very quick.
Great job by installer.