The caulk is completely cracking and looks awful. We already had to have them come out to repair and the same thing is happening again. We’ve tried calling to set up another appointment to fix it but it’s extremely difficult to get anyone on the phone to even schedule another appointment.
11/02/2019 I would like to express my disappointment about my Bath Planet experience! First of all I feel I was told & sold things that were not available. Even though I expressed my main goal and concern for renovating my shower was to have a window and how much it meant to me! I wasn’t once told it would be an issue, that’s why the window seal kit was purchased. Then when Willie did the demo and saw it wasn’t an actual window in there it was an issue. On the day the contract was signed the salesman even walked to the backyard to look and saw the window was covered, I mentioned it had been covered since 2008 when the other shower was installed but never once did he say if there isn’t a window there I would have to get it installed, that’s why I thought I was charged so much more, is because I wanted that window. I had other lower quotes from other companies for the same shower with a window & lifetime warranty but decided to go with Bath Planet because of the good reviews and the things I was told at the initial visit. Also the salesman said he was going to come on the first day to show me step by step what was going to be done but he never came. Well not only that , on the second day there was poor communication and no one ever showed up, even after I told them I took these 2 days off UNPAID, specifically to get this shower installed. So therefore I had 2 cancel all my Saturday plans to continue & finish. But I will say Willie was good through this process cause he worked hard and even came on Saturday, which I was told by that same salesman that they don’t work on weekends. I guess I was mistaken to think Bath Planet was my best option, just because I was charged more and told I would have no issues with product or installation. I seriously feel like some more training or retraining needs to be done so this doesn’t happen to anyone else. I worked very hard to make this happen, only to get something I’m not satisfied with. Although it’s a new & nice shower its not what I envisioned or was quoted for!
I am unable to write a review, I would love to contact the Planet re. Conversion from a large tub into a walk in shower. However, I am unable to see any even base price being disclosed in the AD 5**** reviews are very appealing . Price range would help a lot in making a decision
Bath Planet replaced a bathtub with a shower in my master bath. I was very impressed with the professionalism of each person I dealt with in the company. The quality of work was exceptional! I have already recommended them to family and friends. I would not hesitate to use them again.
We, my wife and I are extremely happy with the process so far. The schedule was for four days and they finished in three. Very knowledgeable installers, appeared to work well as a team. My Shower door has not arrived but I'm looking for it to be installed so that I can shower. I haven't had a bath in five years so the walk in bath is looking better and better.
Our bathrooms were recently renovated and we are beyond happy. From the day that the sales rep came to give us a quote, during the design process and the selection of products to the contractor tearing out both bathrooms, the whole process was seamless. Gary Williams is a prince of a guy, so professional and precise. We can't say enough about Bath Planet. Thank you for all you did for us.
The installers were so courteous and friendly. They cleaned up the work site after every phase. Work was completed in a timely manner. The salesman was not pushy. The management and crew worked with our schedule and unique circumstances. Make sure you get any changes you make to the original contract in writing! We decided to change from bronze fixtures to brushed nickel. We called in one day after we had signed the original paperwork but the materials order was never changed per our request. This caused a giant hiccup but was finally resolved to our satisfaction but not without threatening to put a halt to the job. I am glad the company agreed to come through with the changed fixtures! Our bathroom looks beautiful!
Our bath to shower conversion was completed in 08/2018. Looks good and works good. Very happy with product. HAPPIER WITH AFTER SALE CUSTOMER SERVICE. Discovered an area on a wall adjacent to the new shower which is behind a large piece of furniture in an adjoining room. Had to move this furniture to access a plug and found the area in question. One phone call and Michelle arranged for JP to come out and determine a fix. Not only did he review the problem, he patched the wall, reattached the base molding AND with some paint we had in the house touched up the area in question. This is a great example of customer after AFTER the sale. thanks to the Atlanta Bath Planet staff and I recommend these folks for your bath conversions. Carl V
We had a great experience with Bath Planet. The salesperson was straightforward and helpful. The job was scheduled for three days in October, but Bob and his crew finished it in two. We love our new tub and shower, and the rest of the installation went beautifully, without a hitch. They left the house cleaner when they than when they arrived. Thanks, Bath Planet!
Five stars all around! Throughout the process our designer Trel made sure our needs and wants were all met and we were happy with our new bathroom every step of the way. What I appreciated most was their HONESTY, quality, and professionalism--which are rare to find all together. They worked with us on financing, which was such a blessing; we wouldn't have been able to get the bathroom fixed without that. They gave us a quote and kept it at that price, and didn't try to tack on any hidden fees or charges at the end. They did exactly what they promised they would, which we really appreciate (other companies have gotten into a "he-said she-said" argument with us before after making empty promises, so it means a lot when a company says something and then follows through!). They set up a date to come fix the bathroom (were on time!) and completed the project within the 3 days they set. The two workers who did the demo and instillation were great and very polite. They also cleaned up after themselves which was professional and considerate. We love our new bathroom and walk-in shower! Thank you Bath Planet and Trel!